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Performance Measurement
This course will introduce participants to the fundamentals of performance measurement, including concepts, metrics, and frameworks. Participants will learn to identify, select, and apply performance measurement tools to improve organizational performance. The course will cover different performance measurement metrics and frameworks, including financial, operational, and balanced scorecards.
VIDEO – Course Structure and Assessment Guidelines
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Navigating the MSBM Study Portal
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Interacting with Lectures/Learning Components
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Financial Performance and Economic Models
Self-paced pre-recorded learning content on this topic.
Operational Performance and Customer Satisfaction
Performance Measurement Concepts and Framework
Profitability and Intellectual Capital
Performance Measurement
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